Industry Insights

Press Release:  Fenero Announces Key Employee Promotion to Executive Team

Charles Callari promoted from Vice President of Customer Development to Fenero’s Chief Operations Officer

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Fenero Awarded a 2017 CRM Excellence Award for its New Flow Interaction Management Software

Fenero Awarded a 2017 CRM Excellence Award for its New Flow Interaction Management Software

 

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What are the benefits of Fenero's Scripting Tool - Fenero Flow?

One of Fenero’s latest feature - Fenero Flow is taking the contact center industry by storm! Many contact center executives are paying scripting providers like Jacada, 3CLogic, KANA and Call Scripter for their scripting functionality but Fenero...

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What's New in Fenero 2.0.6

What's New in Version 2.0.6 

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Why do we Celebrate Administrative Professionals' Day?

Administrative Professionals’ Day, is the holiday formerly known as Secretaries’ Day which is celebrated around the world. Today we recognize the work and dedication of receptionists, administrative assistants, secretaries and other...

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How to incorporate Quality Assurance in your Contact Center?

Quality Assurance (QA) is critical to the success of your contact center management and customer service metrics. Incorporating QA best practices will help increase the quality of service your employees provide to your clients/customers....

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