Industry Insights

10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

By Francis Cyriac

Cramped in a cubicle for 9-10 hours a day, leashed to a desktop, answering calls of angry and frustrated customers, and getting paid $10/hour is not exactly a lucrative profile. While not every call center fits...

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Importance of Scalability in the Contact Center

To be a successful Contact Center Manager, you must be able identify and forecast the needs of your campaign/project(s) which at times can be  uncertain.   There are unpredictable spikes in the  contact center that causes longer holder times...

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Traditional Software License Fees Going the Way of the Dodo!

 

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How to Setup a Virtual Call Center for Under 50 Bucks and Under an Hour

Gone are the days where you have to find a location to house your agents and sign a long-term lease for call center space. Gone are the days where you have to go to your personal banker to take out a loan to purchase an expensive PBX or a...

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How can your contact center save money?

How contact centers can save money with cloud computing...

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Fenero Now Accepts Bitcoin 

As we continue to disrupt the industry with our software license free business model and award-winning platform, we have added an additional payment option for the convenience of our clients. Fenero now accepts Bitcoin! Bitcoin is a...

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