Industry Insights

Disaster-Proofing Your Call Center

By Nicolas D'Alleva

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Contact Center Business Continuity Planning

With the recent tornadoes devastating parts of Oklahoma it brings home that businesses need to be prepared for any event, nature or man-made, to ensure business continuity and have a plan to check on the well-being of their employees.

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Personal Disaster Recovery Planning Tips

When preparing the Business Continuity Plan for your organization, make sure you take the time to prepare your family's Disaster Plan.

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Upcoming Call Center Events for June 2013

There are two events happening next month. Which will you attend?

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It's That Time of the Year

Hello, folks!

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Email Queues, Call Detail Reports, Realtime Activity in Fenero Contact Center Software v1.0.5

Summary of new features in version 1.0.5

Summary of new features in Fenero Contact Center version 1.0.5.

Email Queues

Email queues allow customers to handle emails in the same manner as phone calls. In FC2 Manager, you can setup an...

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