Industry Insights

How Oracle Contact Center Anywhere failed us...via reseller Promero

First, I'd like to start by saying I hope your day is off to a great start, you're living this life to its fullest potential, and you are acquiring and retaining customers with your great service!

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Embracing the Involvement of Parents to Attract and Hold On to Talent

By Anita Hofschneider

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Preparing for the Next Generation of Agents

By Tom Goodmanson

Generation Y, also known as millennials, are getting their fair share of attention with respect to today's workplace and their place in it.  Born between 1981 and 2000, millennials expect interesting and challenging work.  They...

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