Industry Insights

Why do we Celebrate Administrative Professionals' Day?

Administrative Professionals’ Day, is the holiday formerly known as Secretaries’ Day which is celebrated around the world. Today we recognize the work and dedication of receptionists, administrative assistants, secretaries and other...

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How to incorporate Quality Assurance in your Contact Center?

Quality Assurance (QA) is critical to the success of your contact center management and customer service metrics. Incorporating QA best practices will help increase the quality of service your employees provide to your clients/customers....

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