Industry Insights

How can your contact center save money?

How contact centers can save money with cloud computing...

  • Are you paying more than expected for your support staff every month?
  • Are the hardware and software used daily by your representatives and management team outdated?
  • Are you looking for a way to lower your electric bill each month?

If you answered yes, to at least two of the questions above, you need to analyze your financials. Moving to the cloud is the best and first action that should be taken to cut cost in your contact center. This transition will help reduce the cost of hardware, IT staff and maintenance. How, you ask? Let’s dig in…

Most companies find more value in this switch after reviewing staffing budgets and personnel responsibilities. Why is this so high? Well, good IT members are expensive; their salaries, benefits, certifications, etc. costs usually outweighs the cost of hardware and software. Additionally, the cost of the employee's salary and benefits doesn't include the recruiting cost associated with finding the right candidate. 

Please note, moving to the cloud doesn't mean firing good employees. Many companies that move to the cloud will move their valuable IT resources to areas that can make more money for the business. 

Cloud computing uses less electricity. Historically, contact centers had an on-premise system (PBX or Data Center) that housed data and managed the functionality of the center. The servers took lots of space and energy as it ran even during idle periods. Idle servers waste energy and with the cloud, servers are not needed. With this minor adjustment, your electric bill will be reduced. 

Some companies, reduced office space by relocating or closing certain locations as the cloud increases mobility. Data and applications are available to employees no matter their location throughout the world. Your employees can take their work anywhere via smart phones, tablets and laptops. Their work can be done in the field or at a local coffee shop, reducing office space and saving money on rent and other office expenses. 

Are you ready to transition? 

Fenero is a leading provider of cloud solutions for contact centers. Based in Miami, Florida and headed by CEO Marlon Williams, Fenero helps companies to lower their contact center costs, increase agent productivity and create an exceptional customer experience through its flexible, reliable and scalable cloud contact center solution.

Comments from our clients:

Susan, Adzzup
I love Fenero and I am not new to call centers. I have used many over the years, Five9, CallFire, Chase Data, Zencall, 8x8 and a few in between. Fenero allows me to run my call center from my iPhone and the fact that I no longer have to scrub leads or filter, I love!

Heather, HutchBug
@FeneroC2 has been the most reliable and cost effective solution for my business. They have an outstanding support team, a comprehensive platform, and dependable service that is mandatory for my call center.

Tags: customer service experience, development, savings, budget, InContact, 8x8, cloud, savings,, IT, cloud computing, Call Scripter, call center software, CRM, cloud contact center software, amazon connect, workforce management

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