Industry Insights

5 Ways to "Wow"  Your Customers this Holiday Season

As the year is coming to an end, consumers are calling retailers and making travel arrangements. This means, your customer service representatives will see an increase in calls from consumers around the globe. They could be calling to follow-up...

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Evolution of Chat and Email in the Contact Center Industry

Recently, I checked my credit card statement to find several unauthorized and unexplained gas charges. I hadn’t used this card in weeks, so I knew they couldn’t be valid. I pulled out my credit card and proceeded to contact the customer service...

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3 Benefits of Artificial Intielligence in the Contact Center Industry

Do you remember the last time you called an 800 number and experienced a challenge when attempting to follow the prompts? Were the menus confusing? Did the speech recognition feature clearly understand your responses? Did you provide the...

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Why do we celebrate Customer Servce Week?

National Customer Service Week is celebrated annually during a full week in October. Companies around the globe raise awareness of  this initative by incorporating activities to build morale for their employees and perks for their customers....

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Importance of Training and Development

 

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Are you thinking about moving to the cloud?

With the ever changing life span of technology, one thing that won’t change will be the importance of cloud computing. Whether you are working in Accounting, IT, Marketing or in a contact center environment, you may have been approached about the...

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