Industry Insights

5 Ways to "Wow"  Your Customers this Holiday Season

As the year is coming to an end, consumers are calling retailers and making travel arrangements. This means, your customer service representatives will see an increase in calls from consumers around the globe. They could be calling to follow-up...

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Ten Simple Strategies for Customer Satisfaction and Loyalty

By Debra Semans

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The Difference Between Coaching and Mentoring

By Martin Webster

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