Industry Insights

What are the benefits of Fenero's Scripting Tool - Fenero Flow?

One of Fenero’s latest feature - Fenero Flow is taking the contact center industry by storm! Many contact center executives are paying scripting providers like Jacada, 3CLogic, KANA and Call Scripter for their scripting functionality but Fenero...

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Get Out of Your Comfort Zone: Make the Transition from Spreadsheets to Workforce Management

By Lori Kyker, Senior Consultant to Pipkins, Inc

Change can be difficult. Often, change is resisted even when it will enhance our life or make it easier. We create justifications for our resistance and over time, the justifications become...

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