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How can your contact center save money?

How contact centers can save money with cloud computing...

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Amazon Connect is not only over-priced, but it lacks critical features and is a lackluster foray into the contact center software space

We knew something was on the horizon from the folks over at Amazon and AWS that involved our industry. Silent whispers rumored Amazon’s Alexa technology being optimized for use in the contact center industry, bringing the power of AI to help...

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