Industry Insights

10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

By Francis Cyriac

Cramped in a cubicle for 9-10 hours a day, leashed to a desktop, answering calls of angry and frustrated customers, and getting paid $10/hour is not exactly a lucrative profile. While not every call center fits...

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New Solutions to an Age-Old Challenge

By Kim Lockhart Senior Vice President, Randstad Staffing Kim.Lockhart@randstadusa.com

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