Industry Insights

Benefits of Workforce Management Tools in the Contact Center Industry

Managing any size contact center can be difficult without workforce automation. In order to be successful in the contact center industry it's crucial that you include Workforce Management Solutions in your day to day operations. These solutions...

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Are you staffed appropriately this holiday season?

With the holiday season already here, I hope you made the necessary preparations for your contact center to handle the expected call volume. Typically your customer service representatives request PTO to spend time with their families and shop but...

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Are Your Agent Schedules Ready for the Holidays?

With the holidays just a couple of weeks away, hopefully you have made the necessary preparations to handle all agent requests and the required adjustments with holiday scheduling. Typically it is at this time of year agents typically request time...

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