Industry Insights

Amazon Connect is not only over-priced, but it lacks critical features and is a lackluster foray into the contact center software space

We knew something was on the horizon from the folks over at Amazon and AWS that involved our industry. Silent whispers rumored Amazon’s Alexa technology being optimized for use in the contact center industry, bringing the power of AI to help...

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Fenero vs. Five9, inContact, Aspect, Oracle CCA and Avaya - Straight Talk Series, Round 1

Many of our customers are incrementally migrating away from their current solution to Fenero for obvious reasons. We thought we should help everyone considering a move to Fenero by providing an unbiased "Us vs. Them" comparison on what makes us...

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