Industry Insights

How to Setup a Virtual Call Center for Under 50 Bucks and Under an Hour

Gone are the days where you have to find a location to house your agents and sign a long-term lease for call center space. Gone are the days where you have to go to your personal banker to take out a loan to purchase an expensive PBX or a...

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How can your contact center save money?

How contact centers can save money with cloud computing...

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Fenero Now Accepts Bitcoin 

As we continue to disrupt the industry with our software license free business model and award-winning platform, we have added an additional payment option for the convenience of our clients. Fenero now accepts Bitcoin! Bitcoin is a...

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Evolution of Chat and Email in the Contact Center Industry

Recently, I checked my credit card statement to find several unauthorized and unexplained gas charges. I hadn’t used this card in weeks, so I knew they couldn’t be valid. I pulled out my credit card and proceeded to contact the customer service...

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Why do we celebrate Customer Servce Week?

National Customer Service Week is celebrated annually during a full week in October. Companies around the globe raise awareness of  this initative by incorporating activities to build morale for their employees and perks for their customers....

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Press Release:  Fenero Announces Key Employee Promotion to Executive Team

Charles Callari promoted from Vice President of Customer Development to Fenero’s Chief Operations Officer

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