Industry Insights

De-Stress Your Call Center: How to Manage In a Stressful Environment

The reality is that job-related stress has long been the nemesis of employees/employers around the globe. Stress has been linked in studies to everything from increased illness and related absenteeism, lower productivity to obesity. Given the...

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Keeping the Lines Open When Disaster Hits the Call Center

By Jeff Davis

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Is 100% Customer Satisfaction Achievable? For this Company Yes!

Simplicity Sofas is a beloved company and their customer service philosophy is very simple:

They do whatever it takes to surprise and delight customers. They make the furniture purchasing experience informative and enjoyable. They deliver more than...

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Getting Your Team in the Zone

By Glenn Pasch
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Are You Prepared For The Unexpected To Happen?

Liz Makin

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What Do Customers Want?

“This article is brought to you courtesy of Call Center Times.”

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