Industry Insights

10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

By Francis Cyriac

Cramped in a cubicle for 9-10 hours a day, leashed to a desktop, answering calls of angry and frustrated customers, and getting paid $10/hour is not exactly a lucrative profile. While not every call center fits...

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Hiring the Right Talent

Hiring the right talent is crucial for any business especially for companies that have to communicate with their customers directly daily. In order for a company to be successful, they must have the right people, in the right place with the right...

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