By Kelli MassaroRead More
Simplicity Sofas is a beloved company and their customer service philosophy is very simple:
They do whatever it takes to surprise and delight customers. They make the furniture purchasing experience informative and enjoyable. They deliver more than...
As more and more managers venture in the Virtual Contact Center world and make the decision to have a portion of their company’s call center operation manned by Work at Home Agents, I thought it might be beneficial to share over the course of the...Read More