Industry Insights

5 Ways to "Wow"  Your Customers this Holiday Season

As the year is coming to an end, consumers are calling retailers and making travel arrangements. This means, your customer service representatives will see an increase in calls from consumers around the globe. They could be calling to follow-up...

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8 Rules For Good Customer Service - Good Customer Service Made Simple!

By Susan Ward

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Creating the Remarkable: 4 Rules to Upgrade Customer Experience

“This article is brought to you courtesy of Call Center Times.”

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