As the year is coming to an end, consumers are calling retailers and making travel arrangements. This means, your customer service representatives will see an increase in calls from consumers around the globe. They could be calling to follow-up...
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Morgan James
12.2017
holiday,
Customer Service,
customer experience,
increased call volume,
complaints,
empathy,
active listening,
CSAT,
Net Promoter,
retain
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Guest Writer
03.2014
business,
complaints,
courteous,
good customer service,
happy,
profitable,
relationship,
smile
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By Susan Ward
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Guest Writer
01.2014
advocate,
complaints,
customer satisfaction,
customer service,
employees,
Leadership,
loyal customers,
profits,
referrals,
remarkable,
roadblocks,
why
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“This article is brought to you courtesy of Call Center Times.”
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