Technology has inspired many changes to the call center, but one challenge remains unchanged, consistent and vital to the success of a business; finding and retaining outstanding agents.
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Guest Writer
11.2014
acknowledgement,
agent retention,
call center agents,
consistency,
customer interaction,
employees,
icmi,
impression,
motivation,
productive,
vision
1 Comment
Guest Writer
02.2014
automate,
call center training,
consistency,
customer satisfaction,
employees,
human interaction,
processes,
productivity
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By Sam Marzianno of Blinds.com
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