Industry Insights

10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

By Francis Cyriac

Cramped in a cubicle for 9-10 hours a day, leashed to a desktop, answering calls of angry and frustrated customers, and getting paid $10/hour is not exactly a lucrative profile. While not every call center fits...

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Fenero Now Accepts Bitcoin 

As we continue to disrupt the industry with our software license free business model and award-winning platform, we have added an additional payment option for the convenience of our clients. Fenero now accepts Bitcoin! Bitcoin is a...

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Press Release: CIOReview recognized Fenero as one of the 20 Most Promising Contact Center Technology Solution Providers 2016

CIOReview recognized Fenero as one of the 20 Most Promising Contact Center Technology Solution Providers 2016

 

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Technology in Today’s Customer Contact Centers

“This article is brought to you courtesy of Call Center Times.”

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