Industry Insights

Boosting Your Call Center's First Contact Resolution

“This article is brought to you courtesy of Call Center Times.”

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Staffing Smart = Bucks to the Bottom Line - Economics 101

By: Bruce Belfiore, CEO, BenchmarkPortal

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Get Out of Your Comfort Zone: Make the Transition from Spreadsheets to Workforce Management

By Lori Kyker, Senior Consultant to Pipkins, Inc

Change can be difficult. Often, change is resisted even when it will enhance our life or make it easier. We create justifications for our resistance and over time, the justifications become...

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