Industry Insights

Importance of Scalability in the Contact Center

To be a successful Contact Center Manager, you must be able identify and forecast the needs of your campaign/project(s) which at times can be  uncertain.   There are unpredictable spikes in the  contact center that causes longer holder times...

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How can your contact center save money?

How contact centers can save money with cloud computing...

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What are the benefits of Fenero's Scripting Tool - Fenero Flow?

One of Fenero’s latest feature - Fenero Flow is taking the contact center industry by storm! Many contact center executives are paying scripting providers like Jacada, 3CLogic, KANA and Call Scripter for their scripting functionality but Fenero...

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