Industry Insights

Fenero Awarded a 2017 CRM Excellence Award for its New Flow Interaction Management Software

Fenero Awarded a 2017 CRM Excellence Award for its New Flow Interaction Management Software

 

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How to incorporate Quality Assurance in your Contact Center?

Quality Assurance (QA) is critical to the success of your contact center management and customer service metrics. Incorporating QA best practices will help increase the quality of service your employees provide to your clients/customers....

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Press Release: Fenero Launches Flow to Banish Rigid Call Center Scripting

 

 Fenero Launches Flow to Banish Rigid Call Center Scripting

 

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How to Retain Your Best Call Center Agents

Technology has inspired many changes to the call center, but one challenge remains unchanged, consistent and vital to the success of a business; finding and retaining outstanding agents. 

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