Industry Insights

The 29 Costly Implications of Losing Customers

By: Bryant Nielson

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Ten Simple Strategies for Customer Satisfaction and Loyalty

By Debra Semans

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Is 100% Customer Satisfaction Achievable? For this Company Yes!

Simplicity Sofas is a beloved company and their customer service philosophy is very simple:

They do whatever it takes to surprise and delight customers. They make the furniture purchasing experience informative and enjoyable. They deliver more than...

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Getting Your Team in the Zone

By Glenn Pasch
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Managing the Customer Experience

Matt McConnell

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Automate This! How to Increase Productivity from Your Business Processes

By Sam Marzianno of

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