Industry Insights

3 Benefits of Artificial Intielligence in the Contact Center Industry

Do you remember the last time you called an 800 number and experienced a challenge when attempting to follow the prompts? Were the menus confusing? Did the speech recognition feature clearly understand your responses? Did you provide the...

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Fenero Awarded a 2017 CRM Excellence Award for its New Flow Interaction Management Software

Fenero Awarded a 2017 CRM Excellence Award for its New Flow Interaction Management Software

 

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Press Release: Fenero Launches Flow to Banish Rigid Call Center Scripting

 

 Fenero Launches Flow to Banish Rigid Call Center Scripting

 

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Business Continuity and Disaster Recovery in Customer Service

For larger companies, the contact center is a critical business system. These checklists, prepared by Roger Sumner, senior vice president of the Technology Office at Aspect Software, will help ensure that you ask the correct questions when...

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Getting Your Team in the Zone

By Glenn Pasch

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Press Release: Fenero Welcomes Charles Callari, Former Global VP of Sykes Enterprises

 

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