Industry Insights

Business Continuity and Disaster Recovery in Customer Service

For larger companies, the contact center is a critical business system. These checklists, prepared by Roger Sumner, senior vice president of the Technology Office at Aspect Software, will help ensure that you ask the correct questions when...

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Keeping the Lines Open When Disaster Hits the Call Center

By Jeff Davis

How would you provide call center support if the corporate headquarters building were suddenly off-limits for an extended period of time? That's one of the questions call center managers have to answer when writing...

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Keeping the Lines Open When Disaster Hits the Call Center

By Jeff Davis

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Personal Disaster Recovery Planning Tips

When preparing the Business Continuity Plan for your organization, make sure you take the time to prepare your family's Disaster Plan.

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