Industry Insights

Traditional Software License Fees Going the Way of the Dodo!

 

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Evolution of Chat and Email in the Contact Center Industry

Recently, I checked my credit card statement to find several unauthorized and unexplained gas charges. I hadn’t used this card in weeks, so I knew they couldn’t be valid. I pulled out my credit card and proceeded to contact the customer service...

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Are you thinking about moving to the cloud?

With the ever changing life span of technology, one thing that won’t change will be the importance of cloud computing. Whether you are working in Accounting, IT, Marketing or in a contact center environment, you may have been approached about the...

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Press Release:  Fenero Announces Key Employee Promotion to Executive Team

Charles Callari promoted from Vice President of Customer Development to Fenero’s Chief Operations Officer

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Fenero Awarded a 2017 CRM Excellence Award for its New Flow Interaction Management Software

Fenero Awarded a 2017 CRM Excellence Award for its New Flow Interaction Management Software

 

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Why do we Celebrate Administrative Professionals' Day?

Administrative Professionals’ Day, is the holiday formerly known as Secretaries’ Day which is celebrated around the world. Today we recognize the work and dedication of receptionists, administrative assistants, secretaries and other...

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