Industry Insights

Built-in Screen Recording, PCI-compliant IVRs, Automatic Data Feeds, Broadcast Instant Messaging, Improved Lead Management, New Reports and More in Fenero Contact Center Software v1.5.5

We have been hard at work making our software one of the best solutions available. As a result of our standard product roadmap development and customer feedback, version 1.5.5 introduces a really cool major feature as well as numerous minor...

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Amazon Route 53 DNS, Live Customer Chat, Disposition Triggers & Quotas, Teams and Bulk Assignment, TCPA, Paid Support Plans in Fenero Contact Center Software v1.5

What's New in Version 1.5

Whew! We had a great time implementing some of the new features in version 1.5 of Fenero Contact Center. Here's a summary of all the enhancements rolled up in this exciting new version.

Launch of Amazon...
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Custom Fields, Interaction Detail Reports, Instant Messaging in Fenero Contact Center Software v1.1.5

What's New in Version 1.1.5

We're constantly working on making Fenero Contact Center the best solution in the market. This is made possible by you, our customers! Your feedback is invaluable to our continued development. Here are some of...

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Email Queues, Call Detail Reports, Realtime Activity in Fenero Contact Center Software v1.0.5

Summary of new features in version 1.0.5

Summary of new features in Fenero Contact Center version 1.0.5.

Email Queues

Email queues allow customers to handle emails in the same manner as phone calls. In FC2 Manager, you can setup an...

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