Industry Insights

10 Ways to Reduce Call Center Attrition and Improve Agent Engagement

By Francis Cyriac

Cramped in a cubicle for 9-10 hours a day, leashed to a desktop, answering calls of angry and frustrated customers, and getting paid $10/hour is not exactly a lucrative profile. While not every call center fits...

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Is 100% Customer Satisfaction Achievable? For this Company Yes!

Simplicity Sofas is a beloved company and their customer service philosophy is very simple:

They do whatever it takes to surprise and delight customers. They make the furniture purchasing experience informative and enjoyable. They deliver more than...

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