As the year is coming to an end, consumers are calling retailers and making travel arrangements. This means, your customer service representatives will see an increase in calls from consumers around the globe. They could be calling to follow-up...
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Morgan James
12.2017
holiday,
Customer Service,
customer experience,
increased call volume,
complaints,
empathy,
active listening,
CSAT,
Net Promoter,
retain
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Guest Writer
04.2017
acknowledgement,
recognition,
receptionist,
administrative assistants,
secretaries,
holiday,
World War II,
history,
Fenero,
National,
celebrate
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Administrative Professionals’ Day, is the holiday formerly known as Secretaries’ Day which is celebrated around the world. Today we recognize the work and dedication of receptionists, administrative assistants, secretaries and other...
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Guest Writer
11.2016
agents,
call volume,
Christmas,
contact center,
CSR,
documentation,
Fenero,
holiday,
HR,
paid-time off,
request,
scheduling,
Staffing,
tenture,
Thanksgiving,
workforce management
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With the holiday season already here, I hope you made the necessary preparations for your contact center to handle the expected call volume. Typically your customer service representatives request PTO to spend time with their families and shop but...
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Guest Writer
12.2014
agents,
call volume,
fairness,
holiday,
HR,
scheduling,
season,
tracking,
workforce
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With the holidays just a couple of weeks away, hopefully you have made the necessary preparations to handle all agent requests and the required adjustments with holiday scheduling. Typically it is at this time of year agents typically request time...
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