Industry Insights

A Dozen Ways to Cultivate Customer Relationships

By:  Brad Cleveland

Over the past decade or so, ICMI has studied, codified and periodically published a summary of the most important principles behind building strong, profitable customer relationships. But have evolving customer expectations,...

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How to Retain Your Best Call Center Agents

Technology has inspired many changes to the call center, but one challenge remains unchanged, consistent and vital to the success of a business; finding and retaining outstanding agents. 

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Upcoming Call Center Events for June 2013

There are two events happening next month. Which will you attend?

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