Industry Insights

3 Benefits of Artificial Intielligence in the Contact Center Industry

Do you remember the last time you called an 800 number and experienced a challenge when attempting to follow the prompts? Were the menus confusing? Did the speech recognition feature clearly understand your responses? Did you provide the...

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Press Release: CIOReview recognized Fenero as one of the 20 Most Promising Contact Center Technology Solution Providers 2016

CIOReview recognized Fenero as one of the 20 Most Promising Contact Center Technology Solution Providers 2016

 

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Self Service with a Personal Touch

“This article is brought to you courtesy of Call Center Times.”

Pelorus Associates

Readers of a certain age will remember the popular sitcom Cheers, about a neighborhood bar where Ted Dansen starred as the proprietor. The refrain of the popular...

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