Industry Insights

Benefits of Artificial Intelligence in the Contact Center Industry

Do you remember the last time you called an 800 number and experienced the run around you get when attempting to follow the prompts? Were the menus confusing? Did the speech recognition feature clearly understand your responses? Did you provide...

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How to Manage Different Generations

Reprint of Wall Street Journal Article

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Retain and Motivate Your Millennial Workers

By Tip Fallon

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Embracing the Involvement of Parents to Attract and Hold On to Talent

By Anita Hofschneider

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Preparing for the Next Generation of Agents

By Tom Goodmanson

Generation Y, also known as millennials, are getting their fair share of attention with respect to today's workplace and their place in it.  Born between 1981 and 2000, millennials expect interesting and challenging work.  They...

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