To be a successful Contact Center Manager, you must be able identify and forecast the needs of your campaign/project(s) which at times can be uncertain. There are unpredictable spikes in the contact center that causes longer holder times...
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Morgan James
08.2018
cloud based contact center platform,
software licensing fees,
virtual call center,
world-class customer service,
multi-channel,
cloud computing,
call center software,
CRM,
WebRTC,
webphone,
linux,
scalable
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Morgan James
12.2017
chat,
email,
multi-channel,
cloud contact center software,
contact center,
credit card,
Fenero,
Customer Service,
customer service experience
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Recently, I checked my credit card statement to find several unauthorized and unexplained gas charges. I hadn’t used this card in weeks, so I knew they couldn’t be valid. I pulled out my credit card and proceeded to contact the customer service...
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