Industry Insights

A Dozen Ways to Cultivate Customer Relationships

By:  Brad Cleveland

Over the past decade or so, ICMI has studied, codified and periodically published a summary of the most important principles behind building strong, profitable customer relationships. But have evolving customer expectations,...

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15 Statistics That Should Change The Business World - But Haven't

By Colin Shaw

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8 Rules For Good Customer Service - Good Customer Service Made Simple!

By Susan Ward

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Boosting Your Call Center's First Contact Resolution

“This article is brought to you courtesy of Call Center Times.”

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