Industry Insights

How to incorporate Quality Assurance in your Contact Center?

Quality Assurance (QA) is critical to the success of your contact center management and customer service metrics. Incorporating QA best practices will help increase the quality of service your employees provide to your clients/customers....

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Benefits of Workforce Management Tools in the Contact Center Industry

Managing any size contact center can be difficult without workforce automation. In order to be successful in the contact center industry it's crucial that you include Workforce Management Solutions in your day to day operations. These solutions...

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Fenero Recognized for Exceptional Innovation

TMC names Fenero a 2016 Communications Solutions Products of the Year Award Winner

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