Industry Insights

Are you thinking about moving to the cloud?

With the ever changing life span of technology, one thing that won’t change will be the importance of cloud computing. Whether you are working in Accounting, IT, Marketing or in a contact center environment, you may have been approached about the...

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Business Continuity and Disaster Recovery in Customer Service

For larger companies, the contact center is a critical business system. These checklists, prepared by Roger Sumner, senior vice president of the Technology Office at Aspect Software, will help ensure that you ask the correct questions when...

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Improving Agent Retention

By Kelli Massaro

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Workforce Management Has Moved to the Cloud: Four Strategies for Smart Purchasing Decisions

By: Bob Webb, VP Sales

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