With the holiday season already here, I hope you made the necessary preparations for your contact center to handle the expected call volume. Typically your customer service representatives request PTO to spend time with their families and shop but...
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Guest Writer
11.2016
agents,
call volume,
Christmas,
contact center,
CSR,
documentation,
Fenero,
holiday,
HR,
paid-time off,
request,
scheduling,
Staffing,
tenture,
Thanksgiving,
workforce management
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