By: Brad Cleveland
Over the past decade or so, ICMI has studied, codified and periodically published a summary of the most important principles behind building strong, profitable customer relationships. But have evolving customer expectations,...
Hiring the right talent is crucial for any business especially for companies that have to communicate with their customers directly daily. In order for a company to be successful, they must have the right people, in the right place with the right...Read More
Tamara Schroer, VP Development & Performance, Working SolutionsRead More
As more and more managers venture in the Virtual Contact Center world and make the decision to have a portion of their company’s call center operation manned by Work at Home Agents, I thought it might be beneficial to share over the course of the...Read More