Industry Insights

How to Setup a Virtual Call Center for Under 50 Bucks and Under an Hour

Gone are the days where you have to find a location to house your agents and sign a long-term lease for call center space. Gone are the days where you have to go to your personal banker to take out a loan to purchase an expensive PBX or a...

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Virtual Agent Best Practices Series - Technology

In the two previous INSIGHTS issues I shared Virtual Agent “Best Practices” tied to People and Process. In this column I will outline Technology “Best Practices” that I have identified through my research and discussions with early adopters of work...

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