Industry Insights

How to Setup a Virtual Call Center for Under 50 Bucks and Under an Hour

Gone are the days where you have to find a location to house your agents and sign a long-term lease for call center space. Gone are the days where you have to go to your personal banker to take out a loan to purchase an expensive PBX or a...

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How can your contact center save money?

How contact centers can save money with cloud computing...

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Benefits of Workforce Management Tools in the Contact Center Industry

Managing any size contact center can be difficult without workforce automation. In order to be successful in the contact center industry it's crucial that you include Workforce Management Solutions in your day to day operations. These solutions...

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Are you staffed appropriately this holiday season?

With the holiday season already here, I hope you made the necessary preparations for your contact center to handle the expected call volume. Typically your customer service representatives request PTO to spend time with their families and shop but...

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