Hefty recurring software license fees and long term contracts are going the way of the dodo! The traditional software pricing model is soon to be extinct! Over the last two years, I have talked with companies that are so tired of being charged high-priced software license fees for agents/employees who don't even show up for work! And whether they are in a 12, 24 or 36 month contract, still gotta pay the piper!
And don't start on peak period staffing and or lulls in your business...still must pay for the software licenses and even software maintenance fees for that matter. Now the market is demanding more "pay-as-you-go" or usage models. It truly helps reduce costs.
Where I have really found a huge impact is with companies who experience peaks and valleys in the business. For a large retail company who does 60% of their annual sales in November and December every year, they have to ramp up for the expected increase in call volume with new or temporary call center resources. So whether it’s a holiday peak period or a lull over the summer time, you still have to pay for unnecessary and costly software license fees. This holds true in other industries such as healthcare during open enrollment, and seasonal political outbound campaigns.
At Fenero, we have been doing this for five years already! You simply log into our cloud based contact center platform and pay 2 cents per minute for your usage. We don't care if you have 10 agents that day sign into your call center or 100! You only pay for what you consume so it has a huge impact to your bottom line. And in the call center business, margins and providing a superior customer experience are everything! So fly like an eagle with Fenero and save on your contact center software costs for as long as you like! If you have any questions, please email me at firstname.lastname@example.org. Registration takes less than 5 minutes to complete.